Core Capabilities

As a full-service IT contractor, Kaimetrix provides solutions that span every segment of the IT industry. And although we are a “Jack-of-all Trades,” we’re also a master of more than a few, having carved out a niche to best serve our customers using our core competencies listed below.

Cybersecurity

Data Operations

End-User Support

IT Management

Process Improvement

Software Development

Systems Engineering

Technical Advisory

Cybersecurity

Kaimetrix delivers Cybersecurity support for 15 Federal agencies. We apply a Cybersecurity Framework to implement, advance, and strengthen security solutions for civilian and DoD agencies to help them maintain compliance with federal security standards and regulations and achieve authority to operate (ATO) for enterprise information systems.

Services and Solutions

  • Policy and Regulatory Compliance
    FISMA, NIST Risk Management Framework (RMF)/Cybersecurity Framework (CSF)
  • Risk Management
    Vulnerability Management, POA&M Tracking, Risk Assessment and Mitigation
  • IA Engineering
    Evaluation, Design, and Delivery of Technologies to Combat Emerging Threats
  • Computer Network Defense
    IDS/IPS, SIEM, HBSS, Pen Testing, Red Team/Blue Team
  • IA Awareness & Training
    DoD 8570 Workforce Management, Annual Security Training
  • Security Incident Response
    Incident Detection, Response, Forensics, and Remediation
  • Assessment & Authorization
    A&A Package Development, ATO Maintenance
  • Information Security Continuous Monitoring
    Security Control Monitoring, Vulnerability Detection, Tracking, and Remediation
  • Information Systems Security Management
    Encryption, Public Key Infrastructure, DISA STIGS
  • Identity and Access Management
    Multi-Factor Authentication, Account Management

Experience

Kaimetrix manages all USDA activities related to the Food & Nutrition Service’s (FNS’s) Supplemental Nutrition Assistance Program (SNAP) compliance with the Risk Management Framework (RMF). Our team created and implemented a System Security Plan (SSP) for the cloud-native solution, conducting Privacy Threshold Analyses (PTA) and Privacy Impact Assessments (PIA), and applying system security controls to maintain FIPS 199 compliance. We also developed concept of operations (CONOPS) documents, Security Assessment Plans (SAPs), and preparing accreditation packages to achieve Authority to Operate (ATO) per RMF guidelines.
Kaimetrix provides Vulnerability Management and Information Security Continuous Monitoring (ISCM) in support of the NMRC. Our team implements and applies security controls, creates Plans of Action and Milestones (PAO&Ms), and monitors for system security risks to achieve and maintain 100% compliance with DISA STIGs across 7 worldwide locations.

DID YOU KNOW?

67% of Government cybersecurity professionals say their agency is not ready to fend off hackers. 95% believe the deployment of cybersecurity solutions is an absolute necessity to protect their agencies from data loss, theft, and other attacks. (FedTech, “The FISMA Focus IPD”)

Data Operations

With the rapid increase in raw data produced and stored by government agencies every year, solutions to manage that data, and use it to inform critical business decisions, are vital. Kaimetrix provides an approach for agencies to gather, control, organize, and store data, and empowers them to act on it to improve insights, outcomes, and results.

Services and Solutions

  • Data Management
    Data Processing, Cleansing, and Validation, Data Entry, Data Restoration
  • Enterprise Data Architecture/Governance
    Total Data Quality Management, Data Governance, Data Management
  • Enterprise Data Warehousing (EDW)
    Database Design, Development, and Management, Data Architecture
  • Business Intelligence (BI)
    Data Analysis, Analytics & Reporting, AI, Machine Learning

Experience

Kaimetrix provides Business Intelligence (BI) to support the DoD using Oracle OBIEE. Our work includes developing APIs and Web Services to integrate financial, business, and contract data from multiple government systems into a DoD-wide Enterprise Data Warehouse (EDW). Additionally, our team developed white papers and case studies to introduce prototype Apache Hadoop and Oracle RAC technology.
KMX applies our expertise in Big Data Analysis, Enterprise Data Warehousing (EDW), and Business Intelligence (BI) to advance data science in support of the Food & Nutrition Service’s (FNS’s) Supplemental Nutrition Assistance Program (SNAP). Our team aggregated artifacts such as user and system design requirements to design a smart, secure, and scalable database platform using innovative BI tools to inform and empower SNAP stakeholders and end users by helping them make informed, data-driven decisions.

To support the USACE Automated Personal Property Management System (APPMS), KMX applied our DataOps approach to provide data analysis, orchestration, integration, and modeling. We implemented identity management capabilities, established open database connectivity (ODBC) with four external DoD systems, and upgraded the Oracle database from 11g to 12c using Oracle RAC in the cloud environment.

DID YOU KNOW?

According to the Government’s Accountability Office, the total amount of data generated by the Federal Government in 2017 was 6x the total generated in 2012. (State of Federal IT Report, cio.gov 2018)

End-User Support

Federal employees should focus on executing day-to-day tasks, not IT. Yet, with the proliferation of new products and applications, end users are forced to navigate an ever-expanding number of systems, devices, and information (account numbers, usernames, passwords, process steps). Kaimetrix provides the Administrative and User Support Services that agencies need—incorporating IT Service Management (ITSM) best practices—to provide a seamless end-user experience, reduce per-user costs, and minimize disruption to daily business processes.

Services and Solutions

  • Installation & Configuration
    Hardware/Software Installation, Install Move, Add, Change (IMAC) Services
  • Access & Identity Management
    Account Management, User Access Management
  • Service Desk Support
    24/7 User Support, Remote & Walk-Up Support, Remote Problem Solving, Issue Tracking & Resolution
  • Desktop Support
    Application Installation and Configuration Assistance, Troubleshooting
  • Mobile Device Management
    Device Tracking, Device Optimization, Reporting, Policy Enforcement
  • Remote Monitoring and Management
    User/Device Monitoring, Patch Deployment, Updates, Software Installation

Experience

For the Environmental Protection Agency’s (EPA’s) Region 3, Kaimetrix assists end users by receiving, responding to, tracking, and resolving all support requests related to audio/visual (AV) issues and Video Teleconferencing (VTC) performance. Our Help Desk Specialists troubleshoot issues remotely and coordinate service orders including installation and maintenance of AV/VTC hardware and software to minimize disruption and keep EPA end users operating at peak productivity.

To support US Army Corps of Engineers (USACE) personnel and end users of the USACE Automated Personal Property Management System (APPMS), KMX provides Technical Assistance to include providing Tier I – Tier III Help Desk support. Our team stood up and managed the USACE IT Service Management (ITSM) ticketing system, using a Known Error Database (KEDB) to improve the first-call resolution rates, the mean time to repair (MTTR), and improve the overall customer experience.

DID YOU KNOW?

According to whitehouse.gov, 7% of all annual Federal IT spending is dedicated to Administrative and User Support Services.

IT Management

Kaimetrix works with our partners to ensure schedules are set, deadlines are met, risks and costs are controlled, and projects are delivered in line with quality objectives both on-time and on budget. Kaimetrix has maintained compliance with project baselines and delivered expected results on-time according to established milestones across all current contracts..

IT Program Management Services and Solutions

  • Program/Project Management
    Defining Project Scope, Staffing and Resource Allocation
  • Subcontractor Management
    Lines of Authority, Lines of Communication
  • Service Portfolio Management
    Service Catalogue, Service Pipeline Management
  • Quality Assurance (QA)/Quality Control (QC)
    Deliverable Management, Service Level Management, Cost Control
  • Risk Management
    Identification, Mitigation, Tracking, Supply Chain Management
  • Regulation Compliance
    Assessments, Audits, Analysis, Improvement Recommendations
  • Transition Management
    Pre-Award Planning, Service Continuity, Knowledge Transfer

Experience

Kaimextrix’s Program Management Office (PMO) oversees Security Processing, coordinated Transition and Knowledge-Transfer activities, and offers expertise, best practices, and reach-back support to personnel across all tasks to keep them 100% mission-focused on accomplishing program objectives and delivering quality service to NMRC.

For the Forest Service, KMX developed and implemented a Quality Control Plan (QCP) to ensure we provide 100% of deliverables on time while meeting all contract Acceptable Quality Levels (AQLs). Our team has implemented internal KPIs, managed aggressive delivery schedules, adhered to strict processes, and maintained compliance to deliver first-class service to USDA.

DID YOU KNOW?

Almost half of Federal IT projects reported last year were over budget or behind schedule. (State of Federal IT Report, cio.gov)

Process Improvement

Agencies rely on systematic, efficient, and standardized processes to streamline operations and achieve a return on investment for IT services. Kaimetrix assists agencies with maturing such processes through our continuous improvement approach to operational, management, and supporting policies, processes, and procedures.

Services and Solutions

  • Business Process Re-Engineering
    Process Analysis, Evaluation, Benchmarking, and Improvement
  • Business Process Model Notation
    Activity Diagrams, Process Design, Decision Modeling, Workflows, UML
  • Value-Chain Analysis
    Product management, IT management, customer management, logistics management
  • Knowledge Management
    Knowledge and Information Capture, Documentation, Control, Distribution
  • Training and Adoption
    Process enablement, Organizational Maturity, User Acceptance

Experience

Kaimetrix provides expert technical guidance, process development leadership, and agency training to DISA to support systems engineering and requirements management maturity in the areas of DoD Architecture Framework (DoDAF), Systems Modelling Language (SysML), and Business Modeling Process Notation (BPMN).

Kaimetrix provides business process expertise to support agency-wide maturity of IT Portfolio Management and Planning, Programming, Budgeting, and Evaluation (PPBE) to ensure that all current policies, requirements, external conditions, and emerging issues are identified and given due consideration internally with DSCA elements.

DID YOU KNOW?

The vast majority of Federal agencies recently surveyed by the Government Accountability Office (GAO) stated that their ability to use performance metrics to improve processes, outcomes, and policy decisions had not changed significantly since 2013.

Software Development

Many agencies are challenged with applying development methodologies to modernize or build applications. Kaimetrix solves these challenges by institutionalizing a best-fit Systems Development Lifecycle (SDLC) approach to achieve application development objectives.

Services and Solutions

  • Software Development Lifecycle (SDLC) Management
    Agile, Iterative, Waterfall, RUP, Extreme, UML, Hybrid
  • Technical Architecture
    SOA, DDD, N-Tier, OOP, MVC, Cloud, MicroServices, EAI, FIA, EDA
  • Development and Operations (DevOps)
    Continuous Integration, Release, Delivery
  • Independent Verification and Validation
    End-to-End Testing, Auditing, Quality Assurance
  • User Experience (UX) /User Interface (UI) Design
    Section 508, SEO/SEM, Responsive Design, Multi-Device Compatibility
  • Software Assurance and Security
    OWASP, SANS, CWE, Penetration Testing, Secure-SDLC
  • Big Data & Enterprise Data Warehousing
    Data Architecture, Business Intelligence, Data Mining, Data Modeling, Warehousing
  • Test and Integration
    Test-Driven Development (TDD), Test Frameworks, Test Automation
  • Application Support and Sustainment
    Operations and Maintenance (O&M), Application Support, Configuration and Change Management, User Training
  • Open Source, Custom, GOTS/COTS Solutions
    GIS, ERP, CRM, Case Management, etc.

Experience

Kaimetrix stood up a new state-of-the-art Agile Development Center (ADC) to manage 13 development streams, 500,000 lines of code, and 24 development sprints per year. The ADC incorporates CMMI-Dev Level 3 processes and includes a full suite of open-source development tools, Integrated Development Environment an automated test framework, and virtualized isolated development and test environments.

The Kaimetrix team led architecture engineering for the redevelopment of an enterprise web-based case management system. We successfully migrated the system to Microsoft Azure’s cloud platform. This includes a secure SOA to interface with law enforcement systems. The application employs responsive design to support multiple devices and interactive GIS mapping solutions to track a highly mobile user base.

DID YOU KNOW?

The U.S. government lost $32 billion to failed IT/development projects in 2017. (Software Solutions Symposium)

Systems Engineering

To make agencies’ evolving IT infrastructure more efficient and allow them to operate at a reduced cost, Kaimetrix emphasizes virtualization, automation, and orchestration. We engineer and operate our customers’ networks, data centers, and telecommunications to minimize downtime and build infrastructure that is secure and ready to sustain 24/7 access to critical information.

Services and Solutions

  • Enterprise Architecture (EA)
    System Assessments & Design, System Modernization, Consolidation, and Convergence
  • Virtualization
    Cloud Migrations & Deployments, Virtual Systems Management, VDI
  • Continuity of Operations (COOP)/Disaster Recovery (DR)
    DR Planning, Testing & Execution, Back-Up Planning and Policy Implementation
  • Network Engineering & Operations
    Network Assessments, Engineering, and Design, Network Configuration & Optimization, Centralized Network Monitoring & Maintenance, Troubleshooting
  • Systems & Server Management
    Administration, Monitoring, Management, Security Hardening
  • Data Center
    Data Center Infrastructure Management (DCIM), Facilities, DCOI/FDCCI
  • Telecommunications
    Audio/VTC Support, Communications/Collaboration, VOIP, ISP

Experience

Kaimetrix engineers EPA wireless networks; installs and configures Local Area Network (LAN) equipment to include network cables and wires, phone lines, and all audio and video conferencing equipment; maintains inventory for AV/VTC/VOIP systems; and troubleshoots, performs maintenance on, and operates all system components to maintain availability and performance across Region 3 locations. We monitor system and network performance and coordinate with outside agencies (Comcast, AT&T, Verizon, Aventel) to plan the installation and support for new system components.

KMX implements automated tools for system development, monitoring, and maintenance to ensure integrity, availability, security, and performance for a world-wide architecture. Our approach integrates management best practices to control change and promote continuous improvement without impact to end-users.

DID YOU KNOW?

According to CIO.gov, approximately 43% of Federal IT spending each fiscal year is dedicated to improving IT infrastructure, and that number will continue to rise in the coming years.

Technical Advisory

Kaimetrix is an experienced strategic partner for federal agencies seeking to improve operational processes, conform to industry best practices, cut costs, and improve performance. We partner with federal agencies to provide IT Program and Business Analysis and Advisory Services that leverage the knowledge and experience of our Subject Matter Experts (SMEs). Kaimetrix personnel assess, evaluate, and improve our customers’ business processes, management policies, and IT environments. We benchmark agency IT portfolio investments to identify gaps and opportunities while recommending new technologies and processes that optimize IT environments and overall performance.

Consulting Services and Solutions

  • Systems Engineering Technical Assistance (SETA) Services
    Subject Matter Expertise for Strategy Development, Planning, and Execution
  • Research & Development (R&D)
    Assessments & Recommendations, Emerging Technology Implementation
  • Organizational Change Management
    Policy Development, Implementation, and Enforcement, Stakeholder Communication and Training
  • IT Portfolio Management
    Portfolio Monitoring and Performance Evaluation, Portfolio Re-Balancing, Portfolio Roadmaps

Experience

KMX provides IT Portfolio Management, Solution Architecture Design, Enterprise Architecture (EA), Capital Planning and Investment Control (CPIC), and advises on all Planning, Programming, and Budgeting Execution (PPBE) for agency-wide activities.

KMX provides organizational change management, knowledge management, and requirements management to support agency-wide initiatives for mission-partner engagement with all Military Departments.

DID YOU KNOW?

In 2018, the Federal Government spent $96 Billion on IT. But is that money being spent wisely?